Q : How do I place an order with finetiffany.com ?
A : Simply click the product you wish to purchase, writing down the item no./quantity /size/colour,
The first step is delivery details such as name and delivery address. Please ensure a full delivery address including postcode is specified.

The second step covers postage and packing. We ship the items out by EMS
The third step covers payment. we currently only accept paypal/ Western Union/bank account transfer
At last, Please email these information to us and then we can send an invoice to you. After we get the payment, we arrange to ship the goods within 2days


Q: What happens if an item I have ordered is out of stock?
A: All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. If this is the case, we will let you know as soon as possible by email.

Q: What payment methods do we accept?
Western Union
Our main payment gateway is WU, one of the worlds safest and easiest way to pay online. We are glad to accpet such kind of payment, and provide 10% discount for WU payment. Please contact our live help to give your payment information below once you send money. Email works fine too. (Your first name, Last name, Address, Country, MTCN which includes 10 digital number, the total amount of money and the currency you sent)
Customers from these countries can send western union payment by credit card by phone. The detail you can check www.westernunion.com.
Phone number is : 1-800-225-5227
Please note: It will be cheaper to make your payment at your local western union office rather than using the phone service. You can find western union service in almost every post office around the world. Log on to www.westernunion.com to find the office nearest you.
Paypal
PayPal is an third-party Internet business that allows anyone with an email address securely send online payments using their credit card or bank account. PayPal lets you send money to anyone with email. PayPal is free for consumers and works with your existing credit card and checking / banking account. Once you have sent a Paypal payment, Airnk.com receives an email alert and the payment is promptly applied to your existing Sneakerhead.com order. To use Paypal, please follow the instructions below:
Click the Pay with Paypal button on the checkout screen. .westernunion.com.
Log into your Paypal account. If you do not have a Paypal account, you must go to http://www.paypal.com and create a new account before you can click the button to complete your transaction.
Follow the instructions provided to complete the transaction
Your payment will automatically be converted to the currency you choose, and you will be transferred back to our website to complete the order. Please be sure to click the "Send Order" button to complete your order.
Airnk.com reserves the right to refuse payments from unverified Paypal accounts or accounts with unconfirmed shipping address.
The cheapest option for large orders is international bank wire. Please contact our live help or send us emails for more details.

Q: What are your delivery charges?
Hong Kong Post Office (the cheapest shipment )
The item will be shipped to you from HK and mark as”gift” by airmail. We can provide tracking number for you and ship the item after the payment has been paid fully
The item is shipped by HK post office, and reached most of the countries for15 -18business days. Delivery time depends on the destination. It may take 20 working days.
EMS(the highest shipment)
The item will be shipped by EMS. It takes 4-6business days. So fast. Different countries has different charges by EMS. eg. the item is mailed to USA:
The first Weight: 500g-------36USD
Continued weight :500g--------12USD

Q: How long will it take to delivery?
A : Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 1-2 work days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS is the main shipping method we use to deliver goods, and it normally takes 7work days

Q: What happens if I am out when you deliver?
A : If you are not available to accept delivery, the courier/carrier will leave the parcel in a safe place, please contact post office in the details to check package status and send us emails to inform that.If, however, your item(s) do not arrive within our stated lead times, please contact our Customer Services team who will be happy to help you. Please note lead times are only an approximation, as we are unable to guarantee a delivery time at the point of order.

Q: How do I track my order ?
A : There are two ways to check the status of your order. First, you can send us an email to track your order current status. But we recommend using the website's order tracking system located at finetiffany.com, this system is available 24 hours a day, 7 days a week for your convenience. Simply type in your unique tracking reference number which we shall send in confirmation email to check the current status of your order.